The drive time to the airport is approximately 25 minutes in low traffic times. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! We rappelled into one cenote and then walked/swam through three others. He was nowhere to be found. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Datos. Fish therapy, zip bike and more more more are extra paid!! Again, we appreciate your valuable feedback which help us to improve. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. They left us alone with no option we ended up paying 200$ of taxi to Tulum. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. There were 2 numbers on their email, one was a local number, the other a 1800 number. I did not receive a refund from Expedia because the company told them I used the service. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Their representatives were very rude . Private Transfers 0. L' Eclair Cafe & Reposteria. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. De cancun a playa del carmen, es raza pequea denteo de su maleta. No reaction of BD. We have the most horrible experience this morning with BD experience. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. very nice right. Datos. Unpleasant. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Thanks! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. 45-90 minutes. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. The store will not work correctly in the case when cookies are disabled. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! No, you don't need to print your ticket They're very helpful. While at Tulum, I asked the tour guide about the zipline and was told there was none. Main attractions are paid extra: swimming with dolphins another US$100. Contact page of BD doesnt work, more than 10 emails sent. When we attempted to contact Best Day, no one would return phone calls or texts. It will be our pleasure to serve you. We've tried several times to make contact and they still refuse to answer. A safe and affordable way to reach your destination. Once again, we want to apologize for this situation. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. The Collins Family from Alberta, Canada . This is the version of our website addressed to speakers of English in India. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. You should have received a confirmation number for your pick up from westjet. I was finally able to find a working number through Costco Travel. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Rename to BadDay Experiences - con artists. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. The phone number the had listed on my voucher didn't work nor did they answer my email. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Shame on you Bd, what a bad organisation !!!! By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes After you collect your luggage at the airport look for the people wearing red BD tee shirts. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. I said know weve been waiting since 10:20 for our 10:30 pick up. We took a taxi from the hotel to the airport. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. We were verbally told to be at the lobby for a 4:30 pickup. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. BEWARE!!! The perfect time to try to scam someone. Transportation to Hyatt Zilara Cancun . Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Zero customer service. LIES LIES LIES. Corporate Offices in Mexico We have done an internal investigation and share your claim with the corresponding departments. Dear guest, Best Day Travel Customer Service Department We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. WestJet needs to find a different company to use. The concierge directed me to his desk. We booked our trip through Costco. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. It is always a pleasure to assist you and we remain at your disposal. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Be warned, dont use this company!!!! Hilde Bec. Menu</b> options in all restaurants for . No reaction of BD. Great, fast service every time I have used them. It will be our pleasure to serve you. Hilde Bec. It will be our pleasure to serve you. Espaol ; Contact Us. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. What time will pick up be. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. email@example.com. Dear Mr. Williford With this information, we only pretend toidentify and track your reservation in our system. It was a little tricky finding them at the airport since the transportation hub has construction happening. Lie #1. My confirmation came from Costco who made my reservations. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. 5 Pax. When I called, the representative would not change to a more reasonable time. You can cancel this reservation up to 24 hours in advance for a full refund. We confirmed the time with them several days before. Service available for up to 8 passengers. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. We have a fleet of modern vehicles for passenger transfers. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via firstname.lastname@example.org. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. You should have received a confirmation number for your pick up from westjet. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. In this case, we investigated with our staff what had happened and we were informed of the following points: BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Do you have an email to contact BD Experience Cancun? Worst excursion company ever, DONT USE!!! Thank you very much for contacting us. how to we confirm our pickup. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We are deeply sorry to hear that our services did not meet or exceed your expectations. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. We rappelled into one cenote and then walked/swam through three others. Worst company to work with. Thanks! More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Yes Best Day Tours was the same as BD. But the tour we took with them was misleading. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. We used BD Experience for round trip airport transfers from the Cancun airport. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I have emailed customer service with no response. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. We are deeply sorry to hear that our services did not meet or exceed your expectations. Our pickups arrived at the resort on time. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. BD Experience needs the letter A between the B and D in their name. Cancun . 15 tht of july , of course no reaction of this corrupt organisation ! There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. Sincerely, With this information, we only pretend toidentify and track your reservation in our system. Tours & Sightseeing 0. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. Worst way to end a Cancun vacation. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We have a fleet of modern vehicles for passenger transfers. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Thank you very much for contacting us. We got there, and no one was there to retrieve us. Cancun, Quintana Roo, Mexico. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! BD Experience: Good way to get from the airport to the hotel.
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